Good to Know
Frequently Asked Questions
Answers about reservations, dining, accessibility, parking, private parties and more.
Reservations
How do I reserve a table?
Reserve online with the Reserve Online button, or call us at 289-820-6383.
Can I call instead of booking online?
Yes. You are welcome to call the restaurant directly.
Restaurant & Cuisine
Is Il Forno part of a chain?
No. Il Forno is proudly independent and locally owned in Welland.
What type of cuisine does Il Forno serve?
Italian fusion: wood-oven pizza, pasta, steaks, burgers, sandwiches, salads, main courses, vegan dishes, kids' meals and desserts.
Is Il Forno family-friendly?
Yes. Families and children are welcome.
Do you have a fireplace?
Yes. Our fireplace adds warmth and comfort to the dining atmosphere.
Is Il Forno suitable for date nights?
Yes. Comfortable seating, a fireplace, warm lighting, food, drinks and a relaxed atmosphere make it a great place for date nights.
Do you make food in-house?
Many menu items are prepared in-house with a focus on quality and freshness.
Do you make bread in-house?
Yes. We make focaccia and selected breads in-house.
Do you have a wood oven?
Yes. Selected pizzas and menu items are prepared in our wood oven.
Children
Do you have high chairs?
Yes. High chairs are available for babies and young children.
Do you have a kids' menu?
Yes. Several kids' meal options are available for $15.
Do children receive a complimentary dessert?
Yes. Children under 12 dining in receive a scoop of vanilla ice cream with chocolate, raspberry or caramel drizzle.
Dietary Options
Do you have vegan options?
Yes. We offer vegan cheese, vegan meat alternatives and numerous plant-based options.
Do you have vegetarian options?
Yes. Vegetarian dishes and customizable choices are available.
Do you have gluten-free options?
Yes. Gluten-free choices are available.
Can you accommodate food allergies?
We will do our best to help. Guests with serious allergies should speak directly with management and their server.
Accessibility
Do you accommodate guests with special needs?
Yes. We welcome guests with special needs and can prepare suitable seating and event arrangements.
Is Il Forno wheelchair accessible?
Yes. Wheelchair-accessible facilities are available.
Do you have wheelchair-accessible washrooms?
Yes, wheelchair-accessible washrooms are available.
Pets
Are you pet-friendly?
Pets are welcome on the seasonal Shade of Eden patio.
Takeout & Delivery
Do you offer takeout?
Yes. Selected menu items are available for takeout.
Are you available on SkipTheDishes?
Yes. Eligible items may be ordered through SkipTheDishes.
Drinks
What is a mocktail?
A mocktail is a non-alcoholic cocktail.
Do you offer non-alcoholic drinks?
Yes. Mocktails, non-alcoholic beer, juices, soft drinks, sparkling drinks, coffee, tea, espresso and cappuccino.
What is the legal drinking age?
Alcoholic beverages are available only to guests 19 years of age or older.
What is the everyday beer offer?
Draft beer is $5, and bottles and cans are $6, all day, every day during regular operating hours.
Private Parties
Is the event space rental-free?
Yes. Guests pay for food and drinks without a separate room-rental charge. Booking conditions may apply.
What kinds of parties can you host?
Birthdays, weddings, anniversaries, corporate events, Pride celebrations, club gatherings, motorcycle-club events, vintage-car club gatherings, family parties, live-band events, karaoke nights and more.
Can the main room become a dance floor?
Yes. The main room can be rearranged to create a dance-floor area.
Can we bring a DJ or live band?
Yes. DJs, bands and performers may use the stage, sound and lighting systems after coordinating with management.
Can we use your microphones?
Yes. Microphones and stands may be available for performances, karaoke, speeches and presentations.
Can we customize the lighting?
Yes. Lighting effects can be adjusted to suit the party theme and atmosphere.
Can we bring outside decorations?
Yes. Approved decorations are permitted, and our team can assist with setup.
Can service hours be extended?
Extended service hours may be available for selected parties. Terms, staffing and availability apply.
Loyalty & Gift Cards
How do I join the loyalty program?
Select Join Loyalty to open the Toast signup page.
How do I check my points?
Select Check My Points and look up your account by phone, email or name.
Can I buy physical and digital gift cards?
Yes. Both physical and digital gift cards are available.
Catering
Do you provide catering?
Yes. Catering is available based on the event's location, guest count and menu requirements.
How do I request catering?
Call 289-820-6383 or email ilfornorestobarandlounge@gmail.com.
Parking & Directions
Is free parking available?
Yes. A large free plaza parking area is behind the building.
Is street parking available?
Yes. Street parking is available in front, subject to City signs and availability.
Where is the rear entrance?
Look for the green-painted walls and black doors marked Guest Entrance.
Is Il Forno close to public transit?
Yes. We are right next to the Welland Bus Terminal and near the Welland Courthouse.
Still need help?
We are happy to answer anything else. Reach us any way you like.